Retail is in trouble and the trouble is retail.
I was traveling and pulled into a discount store to buy some socks. The first thing I noticed were several disabled parking spaces near the front door had been replaced with online pickup spaces. The second thing were security guards patrolling the lot in white pickup trucks with flashing yellow lights. Instead of an older greeter inside, there was another guard. I was followed to the clothing section and discovered the socks are locked in a glass case. The guard said they locked them for safety reasons. At least I am safe from socks, lest I am attacked by argyles. I cannot tell the size of the socks or the fabric they are made of. The guard cannot unlock the case. He has to page an employee. Several minutes later I get to pick out the socks I want. There are ten automated checkout stations with no customers and only one human with ten customers in line. It will take over thirty minutes. The manager said it would go much faster if I used the automated checkout and a credit card. For five dollars worth of socks? He also urges me to use a smartphone and order the docs online. An employee would then deliver the socks to the pickup area or overnight anywhere in the country but not to the line I am standing in right now. I finally pay my money and head for the door. The security guard who has been at my side for the past hour turns me over to another guard who wants to see my receipt. I have had enough. I decline. State law does not require me to do this. He knows this. I walk to my car thinking flip flops are in my future. I won’t buy them here.
The receipt listed a website for complaints. I’d rather use my own. The service is better.
Copyright 2019 DJ Cline All rights reserved.