Nov. 18, 2015 Big Mistake

Do you ever keep doing business with a company because you like working with one particular talented person? When they leave, is the customer experience never the same? Do you stop doing business with that company? This is the time of year when customer service is most important and yet the most vulnerable. Why?

Organizations often want to let employees go before the end of the year for stock price, tax or just budget reasons. They also do not want to be seen letting people go before the holiday season because it looks bad to juries. So, they do it the week before Thanksgiving. This also makes it hard for people to find work during the holidays.

Talented bosses know how to keep talented employees. Letting people go means you failed to figure out how to make the most of the employees you have. Do not make that big mistake. When you lose employees you risk losing customers.

Copyright 2015 DJ Cline All rights reserved.