I wanted to close an old online account. The company made it really difficult. They are are going to do some very annoying things and customers are leaving in droves.
Their website contact information had no phone number. They wanted me to essentially create a new account before I could close the old one. Fortunately I still had their phone number in my records. I called them and told them I wanted to shut the old account down. I sat through a long script that did not persuade me, in fact it only made me want to close the account faster. The company representative added a roadblock. They said I had to have the original machine to close the account. This is the funny part. I still had the old machine. I turned it on and said okay, what next?
I don’t think they were expecting that.
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