On Monday, October 21, 2013 in Redwood City at Harry’s Hofbrau, STC Silicon Valley presented Badgeville’s Tom Johnson presentation “Why Users Can’t Find Answers to Their Questions in Help Content.” He spoke about why is it so hard to guide users to the right information when they need it and strategies to fix it.
Please join us on Monday, November 18 at 6:00 PM at the IHOP Restaurant, 4200 Great America Pkwy. Santa Clara, CA 95054. The speaker will be Shawn Benham is the Information Development Program Director for the IBM Information Management Division. “The Road to IBM’s KnowledgeCenter – Changing and Deploying Content for a New Internet Portal.”
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